Our Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return most new, unopened items within 7 days of delivery for a full refund or exchange, subject to the conditions below.

• Items must be unused, in their original packaging, and in the same condition that you received them.
• Some items, such as perishable goods, personal care products, and customized items, may not be eligible for return. Please check the product page for specific return information.
• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item).

How to Return an Item

1. Contact Us: Email us at northprideventure@gmail.com or use our Contact Us page. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Wait for Instructions: Our support team will review your request and provide you with return instructions, including the return address and any required documentation.
3. Ship the Item: Pack the item securely and send it to the address provided. Please keep your shipping receipt until your return is processed.
4. Refund/Exchange: Once we receive and inspect your return, we will process your refund or exchange within 3-5 business days. Refunds will be issued to your original payment method.

Frequently Asked Questions